Solutions Metrix
Discover our best practices and latest trends in customer experience and relationship management, backed by our 15 years of multi-industry experience.
Enable your digital transformation through change management and technological innovation, to deliver extraordinary customer experience.
We help you select the best CRM platform to grow your sales, deliver customer experience and launch relevant targeted marketing activities.
Gain a customer 360 degree profile to empower real-time data driven decisions leveraging insightful information from your customers data.
We offer CRM and CX solutions guaranteed to meet your business needs. The secret of our success: we adapt our solutions to your business model, market, and industry.
Explore how a CRM can drive value to address specific challenges of your industry.
Over 200 businesses have relied on us to help them select and implement the best CRM
Services
By considering essential company needs, we present our clients with a service offer that contains an accurate cost estimate for each phase of the project. But we don’t just come up with an offer, we help you identify your needs.
Inception
Our inception process objectives aim at understanding the overarching goals of the CRM project
Platform Selection
One of our service offerings involves analyzing your business line and comparing CRM systems
Implementation
We build a strategic CRM roadmap called a “project release plan” that we share and validate with our clients.
Training & Support
Training is often overlooked in the deployment process.
CRM Platforms
There are several CRM platforms with a multitude of functions. Pinpointing which one will work best for your organization in the initial phase of CRM integration is a crucial step before implementation.
CRM Strategies
Customer-centric (also known as client-centric) is a business strategy that’s based on putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.
Solutions Metrix is now part of the Canada Digital Adoption Program (CDAP) “Boost Your Business Technology”.
As a CDAP Digital Advisor, Solutions Metrix will help Canada’s SMEs accelerate their digital transformation to fuel economic recovery.
Read moreCase Study: Retail – NAOS
CRM helped NAOS set up marketing automation increasing conversion and D2C revenue.
Read moreCRM Blog
Get to know everything about the technological happenings of the CRM world through our eyes.
Categories
Industries
Transport and logistic
CRM systems are great for fleet companies & freight brokerage firms. As your need for data processing increases, CRMs provide an effective dispatch and transportation management platform.
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Industries
Nonprofit
CRM provides constituent management with which you can easily manage donations and donors and create privilege or loyalty programs. It also allows you to forecast revenues, generate invoices, donation receipts, and tax receipts for a fiscal deduction.
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Industries
Banking and Finance
Banks and financial institutions are among the most complex industries because they provide a lot of products and services and interact with partners, business clients, and customers.
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Industries
Cosmetics and Beauty
The beauty and cosmetics industry has taken a new turn the past 5 years. This is probably one of the most risk industries when it comes to digital and software usage. Nowadays, having a strong e-commerce presence is a must!
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Industries
Pharmaceutical
Manage all your relationships and interactions with your customers and suppliers. CRM in pharma industries is centralized to channel data of drug manufacturers through several means of communication.
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Industries
Professional Associations
Professional associations provide many services to their members, such as group insurance, legal advice, training, networking opportunities, and more, to ensure their members’ development and growth.
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Industries
Retail
The retail industry has faced many challenges over the past year, such as digital transformation and new customer purchase behaviors.
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Industries
Manufacturing
More than ever, manufacturing industries make a great case for CRM use.
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Industries
Museums and Culture Venues
Culture venues like museums and other art galleries and art exhibition providers can benefit from all the remarkable insight provided by a CRM system. Attract visitors with segmented lists based on your most relevant approaches.
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Industries
CRM for Higher Education
Enhancing student experience is one of universities’ major goals. However, they also face several challenges, such as student retention, engagement, communication, and other struggles.
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What our customers are saying
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