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Solutions Metrix

Your CRM Solutions Leader

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          What separates us from the rest is a thorough roadmap that ensures a seamless transition following a step by step straightforward procedure. Building the right roadmap is a key step to the success of your project and rollout.

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        • Inception
        • Platform Selection
        • Implementation
        • Training
        • Support
        • ROI Calculator

          Calculate your Potential ROI Provided by a CRM Platform

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  • CRM Strategies
        • CRM Strategies

          CRM software can deliver a powerful combination of strategic objectives for marketing, sales, and higher management, to leverage tactical goals, and effective customer-facing processes.

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        • Executive Vision and Management
        • Sales
        • Information Technology
        • Marketing
        • Customer Services
        • E-book | Professional Services Industry

          Wondering Where the Professional Services Industry is Headed?

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  • Partner Platforms
        • Partner Platforms

          We offer a plethora of CRM solutions guaranteed to meet your business needs. The secret of our success is simple: we adapt our CRM solutions to your business model, market, and industry.

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        • PARTNER PLATFORMS - Salesforce logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
        • Microsoft Dynamics 365 logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
        • PARTNER PLATFORMS - Creatio logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
        • PARTNER PLATFORMS - SugarCRM logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
        • PARTNER PLATFORMS - SuiteCRM logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
        • E-book | CRM

          Get in on top 2021 CRM trends!

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  • Industries
        • Industries

          See how you may benefit from a CRM system implementation, no matter which industry you are in.

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        • Services
        • Insurance
        • CRM for Higher Education
        • Manufacturing
        • Retail
        • Professional Associations
        • E-book | CRM's for Pharma

          What to look for when selecting a CRM platform.

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  • Marketing Automation
        • Marketing Automation

          As your Marketing Automation Partner, Solutions Metrix assists you in applying digital marketing best practices across all your initiatives.

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Solutions Metrix

Must-Read Playbook
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Discover our best practices and latest trends in customer experience and relationship management, backed by our 15 years of multi-industry experience.
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Deliver Extraordinary Customer Experience
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Enable your digital transformation through change management and technological innovation, to deliver extraordinary customer experience.
Find your business solution
CRM Success. Delivered.
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We help you select the best CRM platform to grow your sales, deliver customer experience and launch relevant targeted marketing activities.
Discover our CRM Strategies
Analyze and understand your customers
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Gain a customer 360 degree profile to empower real-time data driven decisions leveraging insightful information from your customers data.
Our Approach - CRM Smart Cycle
Unsure how a CRM can benefit your company?
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We offer CRM and CX solutions guaranteed to meet your business needs. The secret of our success: we adapt our solutions to your business model, market, and industry.
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Better CX and CRM catered to your industry
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Explore how a CRM can drive value to address specific challenges of your industry.
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Over 200 businesses have relied on us to help them select and implement the best CRM

SOLUTIONS METRIX photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Bayer Pharma logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Banque-Nationale logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Metro logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Client: Saskatchewan Blue Cross logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Client: Medisca logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Musée des Beaux-Arts de Montréal logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
University-of-waterloo logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
BarretteOutdoorLiving logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
CMPA logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
University-of-sherbrooke logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
iA_Groupe_financier logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Mccord Museum logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Dassault logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
SMTC logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
tel-jeunes logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Location Brossard logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
Prince Edward Island logo photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience

Services

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By considering essential company needs, we present our clients with a service offer that contains an accurate cost estimate for each phase of the project. But we don’t just come up with an offer, we help you identify your needs.

Inception

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Our inception process objectives aim at understanding the overarching goals of the CRM project

Platform Selection

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One of our service offerings involves analyzing your business line and comparing CRM systems

Implementation

SOLUTIONS METRIX photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience

We build a strategic CRM roadmap called a “project release plan” that we share and validate with our clients.

Training & Support

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Training is often overlooked in the deployment process.

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CRM Platforms

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There are several CRM platforms with a multitude of functions. Pinpointing which one will work best for your organization in the initial phase of CRM integration is a crucial step before implementation.

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CRM Strategies

SOLUTIONS METRIX photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience

Customer-centric (also known as client-centric) is a business strategy that’s based on putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.

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SOLUTIONS METRIX photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience

Solutions Metrix is now part of the Canada Digital Adoption Program (CDAP) “Boost Your Business Technology”.

Press ReleasesCRM BenefitsFebruary 1st 2023

As a CDAP Digital Advisor, Solutions Metrix will help Canada’s SMEs accelerate their digital transformation to fuel economic recovery.

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Case Study: Retail – NAOS

Case StudyCRM BenefitsJanuary 30th 2023

CRM helped NAOS set up marketing automation increasing conversion and D2C revenue.

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CRM Blog

SOLUTIONS METRIX photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience

Get to know everything about the technological happenings of the CRM world through our eyes.

Categories
  • CRM Benefits
  • CRM Industries
  • CRM Solutions
  • Marketing Automation
  • Solutions Metrix News & Events
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Industries

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Transport and logistic

CRM systems are great for fleet companies & freight brokerage firms. As your need for data processing increases, CRMs provide an effective dispatch and transportation management platform.

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Industries

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Nonprofit

CRM provides constituent management with which you can easily manage donations and donors and create privilege or loyalty programs. It also allows you to forecast revenues, generate invoices, donation receipts, and tax receipts for a fiscal deduction.

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Industries

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Banking and Finance

Banks and financial institutions are among the most complex industries because they provide a lot of products and services and interact with partners, business clients, and customers.

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Industries

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Cosmetics and Beauty

The beauty and cosmetics industry has taken a new turn the past 5 years. This is probably one of the most risk industries when it comes to digital and software usage. Nowadays, having a strong e-commerce presence is a must!

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Industries

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Pharmaceutical

Manage all your relationships and interactions with your customers and suppliers. CRM in pharma industries is centralized to channel data of drug manufacturers through several means of communication.

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Industries

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Professional Associations

Professional associations provide many services to their members, such as group insurance, legal advice, training, networking opportunities, and more, to ensure their members’ development and growth.

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Industries

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Retail

The retail industry has faced many challenges over the past year, such as digital transformation and new customer purchase behaviors.

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Industries

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Manufacturing

More than ever, manufacturing industries make a great case for CRM use.

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Industries

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Museums and Culture Venues

Culture venues like museums and other art galleries and art exhibition providers can benefit from all the remarkable insight provided by a CRM system. Attract visitors with segmented lists based on your most relevant approaches.

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Industries

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CRM for Higher Education

Enhancing student experience is one of universities’ major goals. However, they also face several challenges, such as student retention, engagement, communication, and other struggles.

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What our customers are saying

SOLUTIONS METRIX photo, technology, CRM, Data, Business Consulting, Growth, digital transformation, customer experience
The combination of CRM and custom mobile application has allowed us to reduce the delay in entry of information into the CRM from 21 to 2 days. Sales Representatives can work more efficiently.
Faye Xue
Faye XueMarket Data Manager, Paladin Labs
Solutions Metrix accompanied us for the implementation of CRM for some of our divisions. Their expertise allowed us to achieve our objectives within budget and schedule.
Jean Thibodeau
Jean ThibodeauSenior Vice President, Intelibuild and Management Information Systems, Group Canam
The flexibility of the CRM offered by Solutions Metrix and their support has allowed us to develop a customized CRM with a high rate of adoption
Isabelle Théberge
Isabelle ThébergeMinistère de la Santé et des Services Sociaux (MSSS)
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Since 2001, Solutions Metrix, a Canadian company, has completed more than 400 successful customer relationship management (CRM) implementations for recognized systems such as Creatio, SugarCRM, Saleforce.com, Hubspot, and Microsoft Dynamics CRM.
2022 Solutions Metrix - Your CRM Solutions Leader / Design et code : Les Manifestes