CRM Smart Cycle
Our CRM Smart Cycle is our guarantee for a successful implementation. Nothing is left to chance! Our thorough roadmap ensures a seamless transition following a step by step procedure.
Step 1: Inception
- Align on the overarching goals of CRM
- Craft a user adoption plan, based on organization maturity of process, system and culture
- Identification of the business capabilities to tackle
- Platform selection
Step 2: Customization
- An agile approach to implementation with deliverables every 2 weeks
- Demos to illustrate the CRM vision
- Build a coalition of change
Step 3: Deployment
- Final Stage of user adoption
- Training
- Go-Live
Step 4: Optimize
- Leverage more CRM features
- Benefits from technology enhancements
- Quarterly Business Review (QBR) to ensure adoption
