The retail industry has faced many changes over the past year, such as digital transformation and new customer purchase behaviours. To face the wave of new challenges generated by the digital landscape, many organizations have invested significantly in new tools, including CRM, which manages customer data and interactions.

CRM systems are becoming increasingly sophisticated with innovations such as smart checkouts, store management, and augmented reality. Watch the webinar to learn how new CRM features and tech trends are improving retailer efficiency and helping consumers enjoy a smoother shopping experience.