Elevate Member and Employee Experience

CRM solution that streamlines & automates operations across multiple business areas.

Published on March 9, 2023

SOLUTIONS METRIX photo, Logo Groupe Forget
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Find out about Groupe Forget's project experience in moving to a forward-thinking CRM solution that streamlines & automates operations across multiple business areas.

ABOUT THE CUSTOMER

Groupe Forget is the largest network of audio prosthetists in Quebec, operating over 90 clinics across the province. Their mission centers on helping people with hearing loss rediscover the pleasure of hearing while delivering exceptional service that meets the unique needs of patients.

Through the partnership with Polyclinique de l’Oreille, they coordinate appointments with ENT doctors and audiologists in the majority of their clinics.

Since 1985, Groupe Forget has set the standard for hearing correction and customer service, with an extensive network and deep expertise that patients and employees can count on.

"We felt like partners, not just a simple client, they are professional, proactive and always looking for innovative solutions that are well adapted to the business and the market."

Christian Beaulieu
Vice President of Operations and Business Development

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LOOKING FOR A TAILORED CRM SOLUTION?

Are you in need of upgrading your current CRM software or migrating to a new one? Look no further than Solutions Metrix. Our team of CRM experts have over a decade of experience in providing platform-agnostic CRM solutions to top banks and financial institutions throughout the United States and Canada.