Customer Relationship Management (CRM) software is designed to do just that. Apart from tracking customers’ behaviour and preferences, it improves customer retention and conversions by automating customer interactions while reducing support costs.
What You will learn
- Social CRM
- Mobile CRM
- Cloud-based CRM
- Artificial Intelligence (AI)
- CRM Integrations with the latest technology
Why CRM is Key to Creating a Positive Customer Experience
Customer Experience helps build and maintain customer loyalty as, 94% of consumers recognize the impact of CX, and for 58% it is a defining factor when making purchasing decisions. Maximize the potential benefits of CRMs, by providing management with tools to improve customer experience, automate tedious tasks, and streamline processes. Watch our webinar which covers the following topics:
- Utilize Social CRM to increase customer engagement
- Personalize your offerings and services with AI tools integrated with the CRM
- Advance support department by streamlining processes and task automation
- Provide support agents with access to the customer data and history of interactions
- Integrate AI chatbots with CRM
How Solutions Metrix can help you get there
- Review and assessment of your business objectives
- Quick assessment of your potential ROI
- Personalized demo of CRM platforms
- Delivery of an action plan
- Presentation of a typical CRM platform implementation plan