Higher Education
Case Study

University of Waterloo

ALIGNING AND OPTIMIZING INTERNATIONAL COLLABORATIONS, FROM AGREEMENTS TO TRAVELS.

ABOUT THE CUSTOMER

University of Waterloo is a leading Canadian University with about 46,000 annual students and the #1 in Canada for experiential learning and employer-student connections. As an internationally renowned school with a global network spanning more than 220,000 alumni in 151 countries UW has a large department for international activities, and is responsible for everything in relation to delegations, agreements with other universities and institutions as well as travel safety for all sanctioned travels of students, faculty members and staff. 

CHALLENGE AND BUSINESS PAIN POINTS

Being responsible for international students and staff means understanding and following up on many international timely tasks, such as:

DELEGATIONS

AGREEMENTS

TRAVEL SAFETY

2 HOURS

saved per process with automation

AUTOMATED MONITORING

with real-time alerts to ensure follow-ups​

360° VIEW​

of international students, faculty members and staff

SOLUTIONS

CRM in higher education enables institutions to manage relationships with all stakeholders and connect insights from those interactions in a unified view.

CONCLUSION

Through this project, University of Waterloo was able to attain a very advanced level of automation. With that, they optimized their internal team’s time and limited potential manual errors, which proved to be costly in both money and time.​ They are now able to automatically monitor hundreds of traveler profiles to ensure that they have completed all compliance steps. They now have a centralized database with a complete view of travel information and tasks to align and manage the pre-travel to post-travel journey with the university. ​